Flexible Exchange

We all know that sometimes, what we thought would be the perfect fit just doesn't work out. That's where the concept of a flexible exchange comes into play, offering you peace of mind and a hassle-free experience.

When considering a flexible exchange, it’s important to keep a few things in mind. First, check the specific guidelines associated with the exchange process. Understanding the timeframe and conditions can help you navigate the exchange smoothly. Most importantly, remember that this process is meant to be straightforward and supportive, so don’t hesitate to reach out for assistance if you need it.

Stay prŌsperous!

Returns & Exchanges Policy

Eligibility.

Returns and exchanges are accepted within thirty (30) days of delivery date for items that are unworn, unused, with all original tags and packaging intact. Products showing signs of wear, damage, or alteration are ineligible.

Initiation.

To initiate a return or exchange, Customers must log in to their account, select the relevant order and item(s), and choose either “Refund” or “Exchange.” A prepaid return label will be emailed upon approval.

Return Shipping.

 The Company provides one (1) prepaid return label per order. Customers are responsible for re-packaging items securely and dropping off at the designated carrier location.

Refunds.

• Once the returned item is received and inspected, the Company will process refunds within three (3) business days to the original payment method. Refund confirmation is sent via email.

Exchanges.

• For exchanges, the replacement item will ship at no additional cost once the original item is received and approved.

By placing an order, Customers agree to comply with and be bound by the terms of this Store Policy. MŌD Gentry reserves the right to amend this policy at any time; the “Last updated” date will reflect the most recent changes.